Lynn Mae Jewelry

Returns & Refunds Policy

Last Updated: September 6, 2026

We want you to love your Lynn Mae Jewelry purchase. If something is not right, please review the policy below or contact us at info@lynnmaejewelry.com so we can help.

Return Window

Eligible merchandise may be returned within 14 calendar days of confirmed delivery.

To begin a return, please contact Lynn Mae Jewelry before sending merchandise back. Returns sent without prior notice may experience additional processing time.

Items returned outside the 14-day return period may not be accepted unless otherwise required by applicable law or approved by Lynn Mae Jewelry.

Return Eligibility

To qualify for a return, merchandise must be:

Unworn and unused.
In its original condition.
Free from damage, alteration, perfume, cosmetics, excessive handling, or other signs of wear.
Returned with any original packaging, accessories, documentation, or components included with the item, when reasonably available.
Accompanied by proof of purchase or sufficient information for us to locate the original transaction.

Lynn Mae Jewelry reserves the right to refuse a return or reduce a refund when merchandise is returned damaged, worn, altered, incomplete, or in a condition materially different from the condition in which it was sold.

Earrings & Pierced Jewelry

For hygiene reasons, earrings and other pierced jewelry must be unworn and unused to qualify for a return.

Earrings that show signs of having been worn may not be accepted for return unless the item is defective or an exception is otherwise required by law.

Non-Returnable & Final Sale Items

Unless defective, damaged upon receipt, or otherwise required by law, the following items are generally not eligible for return:

Custom or personalized jewelry.
Items specially made or modified at the customer's request.
Jewelry that has been resized, altered, engraved, or otherwise customized.
Items clearly marked Final Sale at the time of purchase.
Gift cards.
Merchandise that has been worn, damaged, altered, or improperly cared for after purchase.

Sale or promotional merchandise is not automatically final sale unless it is specifically identified as Final Sale.

Handmade & Natural Materials

Many Lynn Mae pieces incorporate natural gemstones, freshwater pearls, shells, glass, crystals, handmade components, or individually produced materials.

Natural differences in color, shape, size, texture, pattern, inclusions, or finish are part of the character of these materials and are not necessarily considered defects.

Please review product photographs and descriptions carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears to contain a manufacturing defect, or you receive an incorrect item, please contact Lynn Mae Jewelry within 7 days of delivery whenever reasonably possible.

Please provide your order information and photographs of the item and packaging when requested. This helps us evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a repair, replacement, exchange, refund, or another appropriate solution.

When an item is confirmed to be damaged, defective, or incorrectly shipped due to an error by Lynn Mae Jewelry, we will not require the customer to bear reasonable return-shipping costs associated with correcting the issue.

Exchanges

Eligible merchandise may be exchanged when replacement merchandise is available.

Because many Lynn Mae pieces are available in limited quantities, we cannot guarantee that the same item, size, color, or variation will still be available when an exchange is requested.

If the requested replacement is unavailable, we may offer another item, store credit, or a refund when appropriate.

Return Shipping

Unless the return is the result of an error by Lynn Mae Jewelry or an approved defective or damaged merchandise claim, customers are generally responsible for return-shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

We strongly recommend using a trackable shipping method when returning merchandise.

Lynn Mae Jewelry is not responsible for a customer return package that is lost or damaged before it is received by us, except where applicable law provides otherwise.

Refunds

Once an eligible return is received, it will be inspected before the refund is approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after an approved return is processed for the refund to be initiated by Lynn Mae Jewelry. Additional time may be required for your bank, card issuer, or payment provider to post the credit to your account.

Shipping charges, expedited shipping fees, and other non-product charges are generally non-refundable unless the return resulted from an error by Lynn Mae Jewelry or applicable law requires otherwise.

Partial Refunds

In some circumstances, Lynn Mae Jewelry may issue a partial refund rather than a full refund when an otherwise returnable item is received with missing components, damage, signs of handling or wear, or another condition that reduces the item's value.

Any reduction will be determined reasonably based on the condition of the returned merchandise and applicable law.

Gifts

If an item was purchased as a gift, please contact us with any available information about the original purchase.

Where possible, we may offer an eligible exchange or store credit when a refund to the original purchaser is not appropriate.

Refunds made to an original payment method will generally be returned to the person or payment method used for the original transaction.

Order Cancellations

Orders may be canceled without penalty only before the order status changes to Processing.

Once an order has entered Processing, cancellation is no longer guaranteed. If a cancellation is approved after processing has begun, a cancellation or restocking fee may be assessed and deducted from the refund.

Once an order has shipped, it can no longer be canceled and must instead be handled under the applicable Returns & Refunds Policy.

Warranty Claims

Returns related to workmanship, repairs, or warranty coverage may be subject to Lynn Mae Jewelry's separate Warranty Policy.

A warranty claim is not necessarily the same as a standard return and may remain eligible even after the standard 14-day return period, depending on the circumstances and applicable warranty coverage.

Abuse of the Return Policy

Lynn Mae Jewelry reserves the right, where permitted by law, to refuse or limit returns in cases involving suspected fraud, repeated abuse of the return process, intentional damage, alteration of merchandise, or other misuse of this policy.

Your Legal Rights

Nothing in this Returns & Refunds Policy is intended to limit or waive any consumer rights or remedies that cannot legally be waived under applicable law.

Contact Us

To request a return, exchange, refund, or assistance with an order, contact:

Lynn Mae Jewelry
Email: info@lynnmaejewelry.com
Phone: (325) 728-0527
Website: LynnMaeJewelry.com